Welcome - we are delighted that you are visiting our website!
Protecting your personal data is important to us. The following notes on data protection will explain what information we collect, when, and for what purpose, as well as how it is processed and used.
2. Legal notices about personal data
The German Federal Data Protection Act (BDSG) and the German Telemedia Act (TMG) protect the personal data of Internet users. We do not use your data for marketing purposes or share it with third parties, unless you have requested a service for which this is required. In this case, we only share data in order to provide the service you requested. Any other use, for example for marketing purposes, requires your express consent.
We call on external service-providers to operate the website and perform other individual services on the site. They are likewise only permitted to process your data as described here, and we have concluded appropriate contractual agreements with them in order to comply with data protection laws.
3. Data processing
By using our website, you agree to the data-processing practices described here. We hereby undertake to process only the data that you provide us with, and to keep your data confidential at all times. We will not process any data other than the data you provided us with.
Each time you access our website, i.e. each time you view or download a file on this server, or attempt to do so, data about this activity is stored in a log file.
The following specific data is saved every time you view pages on our website:
IP address (rendered anonymous)
The pages and files you viewed
The date and time of your visit
Indication of whether your attempt to view a file was successful
Message explaining why an attempt to view a file failed
The operating system and browser software on your computer
and the website from which you came to our website
Under certain circumstances, the IP address can be used to trace personal data, so that it is possible to identify what data was accessed through a specific IP address. This data is analysed by our service-providers and by us for purely statistical purposes, using common Web analytics tools, to help us continuously improve our services. As far as possible, this analysis is performed using anonymous data. Entries in the log file are deleted regularly.
Cookies are text files that are stored by your browser on your computer and contain information about your use of our website. We use some cookies to manage and control your visit to our website to ensure, for example, that the windows are correctly displayed and you can use our website easily. This session cookie expires after two weeks. We use other cookies for statistical purposes. These remain permanently on your computer, unless you delete them. We do not use these cookies to collect personal data.
The standard setting of your browser accepts cookies, so you do not need to adjust your browser settings to allow cookies to be saved on your computer. If you do not want us to store cookies, you can deactivate this function in your browser. For more information, please consult the help files in the menu bar of your browser. Please note that deactivating cookies may significantly restrict your use of the website.
5. Processing your data from forms on this website
Personal data is only collected if you provide it voluntarily - for example during a registration process (e.g. for a newsletter), when making an inquiry via our contact form or during your online application.
All personal data entered by you on our website will be collected in accordance with the applicable regulations for the protection of personal data and will only be used to provide services requested by you and to process your enquiries.
TOTAL will not use your data for any additional consulting purposes, for advertising or for market research.
6. Password-protected pages
7. Data collected by AT Internet
Cookie and Unique Visitor:
A “cookie” is a text file which saves information relating to an Internet users browsing on the Internet. Cookies are controlled by the web browser of an Internet user’s computer.
All of the results which are obtained are then compiled, and are completely anonymous. The results provide information on the browsing and behavior of Internet users on the websites of AT Internet customers, information such as: the number of visitors, the number of visits, the number of page views and other information that is necessary for the effective measurement of Internet user interests. With these results it is then possible to improve the ergonomics and content of such websites.
Lastly, the AT Internet Service can use either the cookie known as “first party” (issued by the URL of the website tracked by AT Internet) or the cookie known as “third party” (issued by a URL belonging to AT Internet: xiti.com or ati-host.net) depending on the needs of our customer.
In both cases, the reason for using the cookie remains the same as the reasoning explained above and no personal data is collected via these cookies.
IP and geolocation:
During the data-collection and data-processing processes, AT Internet (just like any other company that exists in the fields of Web analytics and Web marketing) uses an Internet user’s IP address for the only purpose of geolocating their device, in order to identify the location in which an Internet user connects to a particular website (level of precision: region or city in some countries). In order to ensure better privacy protection, AT Internet offers their customers the possibility of making the IP anonymous: the last three digits of the IP are deleted immediately after collection and before any geolocation.
By default, anonymization is applied to the IP addresses of Internet users visiting the websites of the customers of our German subsidiary AT Internet GmbH.
In order to protect personal data AT Internet only holds onto the IP address, which is encrypted, for a limited period of time (6 months). Under no circumstances is the data available on the Customer Web interface, nor can it be accessed anywhere else in the company.
Geolocation of mobile devices:
AT Internet has developed a technology based on GPS coordinates shortened to two decimal places enabling the geolocation of mobile devices.
These coordinates are converted into a graphic representation (heatmap) and are not displayed in full on the Customer Web interface.
The geolocation of mobile devices is also subject to a strict double opt-in. Geolocation can be deactivated either for the whole device or for each application.
AT Internet customers who wish to use geolocation functionalities are committed to implementing this opt-in and respecting Internet users’ choices as well as their right to access, reply to and remove personal data that AT Internet solutions have collected about them. If you do not agree to the tracking of your visit, please read the data protection policy of AT Internet and follow the instructions.
8. Data protection and social plug-ins and “Like” buttons
Our website uses social plug-ins (e.g. the Facebook “Like” button) from the social network facebook.com, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). In addition to Facebook, we also use other plug-ins, e.g. from Google+ and Twitter.
By default, TOTAL embeds disabled buttons online. They do not have an established connection with the servers at Facebook and other companies. The buttons only become active and establish a connection once the user activates them and thereby consents to communications with Facebook, Google or Twitter. The user then shares their post with a second click. If the user is already logged in to Facebook or Google+ and shares their post via one of these networks, then this happens without opening another window. With Twitter, a pop-up window appears where the user can continue to edit the text of the Tweet.
Google+ is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").
Twitter is operated by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103.
- We will be pleased to keep you informed on current topics by e-mail.
- To receive these communications, you can sign up for our TOTAL Newsletter.
- To send these updates, we record your IP address as well as your e-mail address when you register.
- Of course, your data will not be shared with third parties.
- You can unsubscribe from the newsletter at any time.
10. Right to information
Please do not hesitate to contact our Data Protection Officer if you have any questions about data protection at TOTAL.
- By letter to
- By Fax to 0049(0)30-2027795622